Join a fun-loving agency and utilise your excellent relationship skills in this customer success role.

Company

Renowned as search marketing experts, this digital agency has worked in the Kiwi market for decades and has an impressive array of long-standing clients. They have a strong staff culture that prioritises employee development and recognition. They also offer great benefits like discounted health insurance, EAP, reward schemes, and so much more. Due to recent growth, they are now expanding several departments and are excited to hear from great digital talent.

role

As a Digital Account Manager, you’ll focus on managing client relationships and ensuring that their campaigns thrive. Customer success is the keyword in this role, so you’ll be constantly on the lookout for how you can improve their experience with this agency. As these clients will have a mixture of e-commerce and lead generation needs, you’ll use your strong commercial acumen to pitch strategy ideas. Day to day, this role will see you relay campaign progress, pitch fresh campaign opportunities, and run smooth onboarding processes.  

 

This role will also see you monitor campaigns and liaise with internal specialists on their work. As the client lead, you’ll ensure projects run to schedule and create reports to present to clients. These campaigns will primarily be across social media channels and the Google stack (SEO, SEM, Shopping). 

 

This agency has multiple openings available so we’re looking for a range of experience. Whether you have a little experience in account management or a few years under your belt, we’d like to hear from you! 

about you

Strong experience in managing client relationships and digital marketing campaigns is critical, with experience in e-commerce accounts especially beneficial. You’ll also have great experience in generating reports and providing comprehensive feedback that puts clients at ease. This role deals with various digital channels, so you’ll have a good working knowledge of different digital mediums and their core strengths.  

 

  • Great account management and/or customer success experience in the digital industry 
  • Working knowledge of SEO, SEM and paid social campaigns (e.g., Google Shopping, Facebook, Google Analytics, Google Ads, etc.) 
  • Project management skills 
  • Confident relationship building ability  
  • Proactive and team-orientated approach to work 
  • Working knowledge of e-commerce strategy & operations beneficial 

Apply now

Click APPLY or contact the Campfire office for a confidential discussion.

 

Salary Range: $70,000 ~ $75,000 base salary + up to $15,000 in bonuses

Phone: +64 (0) 9 320 5752

Job ID: 30226CF

 

Job’s not quite the right fit? Send us your CV ([email protected]) and we’ll keep you updated with the freshest jobs in digital marketing, e-commerce and digital media.

 

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Campfire Digital Recruitment embraces diversity. We promote the benefits of diversity in all our business activities and uphold a business culture that reflects that belief. We welcome applications from all members of society irrespective of age, disability, sex, sexual orientation, colour, race, nationality, ethnic or national origin, religion, or belief.

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The Campfire Team
The Campfire Team
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