If you need an experienced e-commerce manager who can improve how customers shop and take charge of what happens after checkout, they bring both sides together. Their experience spans online growth, website optimisation, retail partnerships and operational team management, giving your business someone who can turn plans into a better customer experience from browsing to collection.

Their current remit brings together an online marketplace, retail partnerships and a customer collection team. Working closely with physical retail colleagues, they manage the connections between online orders and fulfilment, bringing a practical understanding of what needs to happen beyond the checkout. 

Earlier retail experience adds ownership of e-commerce growth plans, customer behaviour analysis and A/B testing. They’ve managed website development partners, budgets and priorities, with responsibility for improving navigation, content and the overall shopping experience. A business gains someone who can identify where customers are dropping away and coordinate the work to address it. 

Their background in digital marketing, design and copywriting also helps them work across creative and technical teams. They’re interested in how personalisation and smarter search can make the customer journey more relevant, while keeping the wider consumer experience in view. 

They spoke clearly about a broad remit and what they’d like to improve. There’s solid experience here for a retailer wanting someone who can set priorities, bring partners together and stay close to delivery. They’re planning to relocate to Christchurch in 2027 and are also open to fully remote roles with occasional travel.